Refund policy
Returns & Refunds
We want you to be happy with your purchase. If you are not fully satisfied, you may request a return within 30 days of delivery, subject to the conditions below.
Return Conditions
- Items must be unused, unopened, and in original packaging in resalable condition.
- For health and hygiene reasons, opened paper towel, napkin, or other paper-goods packages cannot be returned unless they arrived damaged or defective.
- Proof of purchase (order number) is required.
How to Start a Return
Email support@ixsvmn-hv.myshopify.com with your order number and the item(s) you wish to return. We will reply with instructions. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect your return we will email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable except where an item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact support@ixsvmn-hv.myshopify.com within 7 days of delivery with a photo and we will arrange a replacement or full refund at no cost to you.
Order Cancellations
Orders can be cancelled before they ship. Once shipped, please use the return process above.